Terms & Conditions

We are committed to protecting the privacy and confidentiality of your information.


Accuvance is bound by the Privacy Act 1988 (Privacy Act) which includes 13 Australian Privacy Principles which regulate the way we handle your personal and sensitive information.


Definition of Personal Information

‘Personal information’ is to mean any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

Access to Your Personal Information

You have a right to request access to personal information that we hold about you and request its correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. You may do so by contacting us using the details below.In some cases, in accordance with the Privacy Act, we may charge you a fee for access to personal information we hold about you or refuse to give you access to personal information we hold about you.

How We Store Your Personal Information

We are committed to protecting the personal information we hold. We take all reasonable steps to protect your personal information. We take all reasonable steps to ensure your information is secure from loss, interference, modification, misuse, unauthorised access, and disclosure. All access to personal information is by authorised staff only and is carefully monitored.

We collect information online, from clients or other platforms to provide a range of services.We collect, hold, use and disclose personal information for the purposes for which it was collected, related purposes, and other purposes including:–  Providing the services that have been requested directly or through a third party.– Maintaining, managing and developing our relationship with clients and prospects.– Service development, security and risk management.– Marketing our services, administering, and operating purposes.– Organisation of events.– Assessing and considering applications from prospective employees, contractors, and service providers.– Developing and managing relationships with our employees, contractors, and service providers.

Terms and Conditions

Copyright in all video, images, audio, lyrics or musical composition included or recorded in the edited video or recorded by equipment used by Accuvance will remain the property of the author or legal entity owning the copyright.

It is the responsibility of the individual and or their agency/organisation/group to inform if they or any participants don’t wish to appear in the content (video, photos or other media). You and/or your agency/organisation/group must obtain all necessary permissions and authorities in respect of the use of the materials, subjects, items and productions which are in the videos and photos. You indemnify Accuvance from any possible liability for the use of any media, subjects and items in the videos and photos.

Accuvance retains the right, unless instructed otherwise in writing, to display videos and photos on the Accuvance website, YouTube or other online platforms and public video broadcast sites.

I (you, the reader and user of Accuvance platforms and services) agree to indemnify Accuvance from any possible liability.

By continuing to use and access the website and it’s services, including protected links provided as part of an event or occurrence where Accuvance provided services, you agree and accept that:
I grant permission to Accuvance and its agents or employees to use photographs and/or video and audio taken of me or my dependants (kids).  These images may be used in educational, documentary and commercial materials such as Public Service Announcements, Grant Applications, Video and Photography services, marketing, Video Documentaries, Commercial Television and both printed and online newsletters and newspapers.  Furthermore, I authorise the use of my image, likeness, and voice for all program promotion, materials, and any other purposes in connection with the program deemed appropriate and necessary by Accuvance.

I hereby agree to release, defend, and hold harmless Accuvance and its agents or employees, including any firm publishing and/or distributing the finished product, content and material in whole or in part, whether on paper, via electronic media, or on Web sites, from any claim, damages, or liability arising from or related to the use of the photographs/video and other media, including but not limited to any misuse, distortion, blurring, alteration, optical illusion, or use in composite form, either intentionally or otherwise, that may occur or be produced in taking, processing, reduction, or production of the finished product, its publication, or distribution.

Please contact Accuvance if you have any questions.

Changes To Our Privacy Policy and Terms

From time to time it may be necessary for us to review and revise our Privacy Policy and Terms. We may notify you about changes to this Privacy Policy by posting an updated version on our website. We encourage you to check our website from time to time to ensure you are familiar with our latest Privacy Policy.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us. 

Need help?

Contact us at for questions related to refunds and returns.